Thread regarding Sungard Availability Services layoffs

MAJOR!!! Layoffs Coming in October (or sooner)!

Rampant rumors across the organization, especially within the sales team are saying that MAJOR layoffs are coming very soon, probably early October (if not sooner). The Sales, Solutions Engineering, and Architecture teams were crucified at a recent quarterly meeting foreshadowing the next purge of these "non-performers" who the CEO feels is the reason the company is not making any money.

Prediction for the next round is up to 25% of sales will be gone with the remaining sales team left burdened with the current load and stress of picking up the slack, setting up those remaining for failure. Up to half (yes 50%) of the on-shore Solutions Engineers and Architecture teams will be cut. The jobs will be sent to Costa Rica and India to individuals thousands of miles away from their customers who haven't the slightest clue on how to service a customer, have major language barriers, and most importantly are not trusted by US customers. Solutions Engineers and Architects have been bringing off-shore resources "up to speed" for months in preparation.

Executive Leadership continues to bury their head and turning a blind eye to the lack of any competitive services (over-priced co-location and network), rapidly dying traditional recovery services, a lack of any meaningful Cloud offering (re-selling AWS on an unstable environment and lousy support services from India and Costa Rica) and consulting services run by a team of rejects. They fail to realize customers can see right though the BS and feel services provide by cheap off-shore resources are killing the company. Off-shoring 70% of your company "to remain competitive" is not the way to grow your business, it's a means to inflate cash on hand to prop up a dying business model and company. The company has now started to release senior "high-performing" team members to the bewilderment of long-time SgAS customers. Now starting to cut the only talented people who remained loyal prove no one's job is safe in this company. Employees have a legitimate right to fear the delivery of their next paycheck. The company has killed off any desire to sell, deliver, or make any extra effort to keep the CEO's fantasy alive. Stay tuned...January 2018 is setting up be an absolute blood-bath of cuts.

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I'm in sales. Customers tell me (actually they yell at me) that support is so horrible. I know I'm targeted, I just can't sell a dead product. Do we even have serious development? Do developers even exist at Sungard AS? Customers ask about APIs and I got nothing to point them to. The AWS cloud offering is a joke. I got nothing stable to show customers.

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I’m hearing the week of 10/09/17. Some layoffs will begin. I heard these rumors in Wayne HQ. We’ll see.

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Customer support is imploding. Good support staff have been laid off and replaced by low quality workers in far away places. Yes, there's nothing like great customer service when the support reps answering the calls are incapable of helping customers with the most basic things because of language problems and lack of competence. Bravo! It must be a beautiful sight for the less-than-brilliant executives to watch the customer base dwindle. To them I say, enjoy your self-destruction.

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Help, it is a sinking ship.

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Product development is a mess, especially the so-called unified portal. Dissatisfied customers. Good luck with that one.

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Great post.

thanks for sharing this.

laid off last year.

wish you all the best

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